How can I keep my account secure on Trwej.com?

1. Never share your account log in information with anyone.
2. Make sure you provide a phone number that you own when registering your account on Trwej.com.
3. Choose a strong password, easy to remember for you but difficult to predict for others.

To choose a strong password follow these instructions:

• Use a different password on Trwej than you use on any other sites.
• Your password must be at least 6 characters long
• Your password must combine uppercase and lowercase letters, numbers, or symbols
• Avoid passwords that are easy to guess. like “secret”, “password”, “trwej.com”, “123456” They also include things like a dictionary word, Your Name, Your Store Name, Email, Phone number, or other personal information that can easily be obtained.
• If you receive a verification code from Trwej, never share it with anyone Trwej will not contact you or ask you for your verification code.
• We recommend that you change your password periodically every 30 to 60 days
• To ensure your best protection, do not choose to save your password in a web browser, especially on non-personal devices.

How can I protect my privacy on Trwej.com?

1. Set a strong password for your device and make your screen to be locked automatically when you are away from the device.
2. Add an extra level of protection to your devices, such as fingerprint or face recognition.
3. Do not place your phone in the back pocket or anywhere that makes it easily susceptible to theft.
4. Update your device`s firewall and antivirus regularly.
5. Avoid downloading programs that you do not need or which came from untrusted sources.

How can I protect my device while using Trwej.com?

1. Set a strong password for your device and make your screen to be locked automatically when you are away from the device.
2. Add an extra level of protection to your devices, such as fingerprint or face recognition.
3. Do not place your phone in the back pocket or anywhere that makes it easily susceptible to theft.
4. Update your device`s firewall and antivirus regularly.
5. Avoid downloading programs that you do not need or which came from untrusted sources.
6. Update our applications periodically to get the latest security updates as soon as they are released.

How can I safely Sell on Trwej.com?

1. Show your business information clearly so that shoppers can see it easily.
2. Choose an appropriate and real title to describe your products and avoid exaggeration and misleading titles.
3. Price your products in a fair and appropriate to the quality and prices of similar products in the market
4. Do not overprice or undervalue your products without explaining the original price and the price after the discount in the cases of offers
5. Publish multiple real and clear images of your products from many angles.
6. Add details of your products in a true and honest way to avoid being accused of cheating by buyers.
7. Agree with the buyer to choose the easy and familiar payment methods to both of you.
8. Never share personal information or data, especially those related to your bank account.
9. Do not add your personal email or links to your personal pages within the description of the store or product to protect your privacy.
10. Avoid written chats with buyers outside our platforms, as the automatic backup records of your conversations will be important to both of you in the case of any future disputes.
11. If you feel that the buyer is not serious or is manipulating or changing the place of the meeting or calling from different phone numbers, you must be careful and avoid dealing with him
12. If you own a store with a known address on the ground, invite the buyer to visit you and purchase directly from your store
13. If you run your business from home or any other private place, you should choose a public place to hold the meeting with the buyer, such as metro or train stations, shopping malls or any similar places
14. If the buyer stays in his car, it is better to ask him kindly to get out of the car to check the item outside
15. Beware of counterfeit money and review the price carefully before completing the transaction.
16. If you offer a shipping service, you should deal with a reliable company to transfer your products safely and collect your money from the buyers. You must notify the buyer in advance of any additional shipping charges to avoid future disputes or refusal to receive the product.
17. Upon completion of the transaction, confirm the inquiry in the conversation that was made between you and the buyer on our website or applications.
18. Keep following up on messages, comments, and reviews on your store and report any offensive, misleading content that violates our Terms Of Use or any general manners and laws.

How can I safely Purchase on Trwej.com?

1. Buyers can communicate in many methods with advertisers or store owners via the chat service, comment or contact directly through the phone number shown in the ad details or in the store information.
2. Buyers can use the search options to determine the product they are looking for, the city they live in, their price rate, and other options to get desirable results quickly and easily.
3. When you find the product or product, you should check the seller's shop and preview the product well and see the ratings of buyers and comments to ensure that you have a good product that fits the price.
4. You can agree with the seller on the appropriate way for both of you to complete the sale and delivery process.
5. Never pay, transfer or send any partial or full money before obtaining the product and do not use your credit card or bank account before receiving your product
6. Do not share any personal information or data with sellers, especially those related to your bank account
7. If the seller informs you that there is a shop on the ground, check the address before visiting and call the number shown in the store data to confirm its availability.
8. If the seller does not own a store on the ground, request that the meeting be held in public and safe areas as mentioned in the previous item
9. Check the product well before completing the transaction and ensure that it agrees with the information mentioned to avoid fraud and fraud
10. You should be careful to avoid suspicious, unrealistic or overly tempting offers; you may be trying to cheat.
11. Do not fall into the trap of lower prices than they are often and compare them to prices on our site and in the local market
12. Be wary of dealing with any sellers who insist on knowing your personal or banking information
13. Make sure to complete the deal face to face always if you can.

How can I avoid fraudsters?

1. If the displayed product ads contain titles or images that appear to be untrue or deceptive
2. If the price is less than local market price
3. If you ask the seller about additional images of the product and felt the seller evaded it
4. If you feel that the description attached to the product is misleading, exaggerated, or illogical
5. If the seller asks you to transfer money in advance and insists on it
6. If the seller asks you to provide personal or bank information.

How can I report fraud?

1. Contact us immediately through the Help Center if you have any doubts about the credibility of a user on Trwej website or have noticed any suspicious, misleading, or fraudulent activity. By clicking on the reporting sign shown on the pages of products and stores, or by clicking on “Contact Us” in the Help Center
2. Go to the nearest department or police station if you think you have been the victim of a fraud or other illegal or illegal practice.
3. We are committed to providing the police and judicial authorities with any information that serves the investigations at the official request of them as set out in the disclosure requirements set forth in our Privacy Policy.
4. If we confirm that there is an account for a fraudulent user or seller on our site, we will permanently suspend the account and will not be able to use our services again.
5. We reserve the right to take all legal procedures by our competent department and in cooperation with the police and judicial authorities competent to prevent fraud and maintain the safety and personal safety of our users.